Ice Alex
More information coming soon!
More information coming soon!
Problem:
There is a wide gap between customer expectations and business products/services due to the difficulties in getting the VOC (voice of customer) and measuring the customer satisfaction rates.
Surveys are not accurate because of the low sample size compared to the actual customers number, also reviews on social media are not indicative for the same reason plus they might be biased by false positive/negative feedback.
Product/Service:
Operator