Indonesia is the fourth most populous country in 2015 with more than 253 billion which makes it hard to control various problems in the country especially health issues (Statistics Indonesia, 2013). One of the major problems in Indonesia’s health sector is the unregulated proliferation of the urban private healthcare sector which needed more serious health policy and planning concern. More rational planning, however, requires systematic methods of documenting, mapping, and analyzing each facility service information, as per WHO’s recommendation for initiation and creation of a Master Facility List (WHO, 2013).
Good information on the supply, quality, and mapping of health services is essential for managing health systems. Without it, people do not know where they are should go to find the most appropriate medical assistance regarding their health problems. Given growing geographic and socioeconomic inequities in especially in urban health, there is a critical need for tools that facilitate evidence-based mapping and planning for effective of urban health services.
A novel ICT platform – MedUp – based on an Artificial Intelligence and geospatial analysis has the potential for providing critical facility information not only for patients, health professionals but also to decision makers involved in healthcare policy and planning.
MedUp is a platform to reach nearby and specialized hospital with ease. MedUp helps people obtain health information through the integration of trusted doctors and health facilities (hospital, clinic, dental clinic, beauty clinic, etc) using Artificial Intelligence (AI). MedUp focuses on providing comprehensive and reliable medical information and medical facilities. In another side, MedUp also helps health facility or health provider to expand practice information faster and easier. We have more than 150 medical services in 79 hospitals in town. Start from October 2017, currently, we are operating in Yogyakarta, Indonesia connecting more than 1500 doctors with patients every day. We know that specific user needs specific medical treatment, that’s why we use AI to know what user really need to their everyday treatments. Reliable data is our concern, we tried our best to provide the user with reliable data as ever.
With the friendly user interface, MedUp can learn Behavior users using AI. MedUp also has a complete database of hospitals and doctors from the Ministry of Health and the Center for Data of Indonesian Hospital Unity, so to find the right nearest doctor to be faster and easier.
The future development of MedUp is with the addition of health providers such as Clinics, Dental Clinics, Beauty Clinics, and others. So with the complete database, MedUp can innovate in the future as Healthcare Information Services System Management.
We are very focused on supporting 3rd Sustainable Goal Development, namely Good Health and Well-Being. With a good health policy and planning based on machine-model learning (AI), people can get the appropriate and also affordable medical assistance which will later help to achieve SDGs point number 3 ensuring healthy lives and promoting well-being at all age. We also have great relevance to WSIS Action Lines to 7 ICT Applications that provide benefits in health aspects. We can promote collaborative efforts of the government, planners, health professionals, and other agencies through health insurance, education, and research through continuous medical training the use of ICTs while respecting and protecting citizens' right to privacy. We have a potential collaborator such as Ministry of Health, Indonesian Doctor Association, and Indonesian Dentist Association. By developing MedUp we also can monitor and control the spread of communicable diseases, through the improvement of common information systems.
